> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superjoin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently faced issues during Attio Connect

> We have listed down some common issues that our customers usually face while trying to authenticate Attio using Superjoin.

<AccordionGroup>
  <Accordion title="#1 Authorization failed while connecting Attio">
    ## Solution

    <Steps>
      <Step title="Re-authenticate with Attio">
        Go back to `Sources` in Superjoin and click on `Connect` again to restart the authorization flow with Attio.
      </Step>

      <Step title="Check your workspace access">
        Make sure you are signed in to the correct Attio workspace and that you have access to the records you want to import. Workspace admins can review member access from Attio's workspace settings.
      </Step>

      <Step title="Contact Support">
        If you are still facing the same issue, reach out to [support@superjoin.ai](mailto:support@superjoin.ai) and we will help you.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="#2 Some objects or records are missing in the data preview">
    ## Solution

    <Steps>
      <Step title="Confirm the object exists in your workspace">
        Only objects available in your Attio workspace will show up. Custom objects appear once they've been created in Attio.
      </Step>

      <Step title="Check record visibility">
        You will only see records you have access to in Attio. Ask a workspace admin to grant access if records are missing.
      </Step>

      <Step title="Reach Out for Support">
        Not sure what to do next? Reach out to us at [support@superjoin.ai](mailto:support@superjoin.ai). We will respond immediately.
      </Step>
    </Steps>
  </Accordion>
</AccordionGroup>