> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superjoin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently faced issues during HubSpot Connect

> We have listed down some common issues that our customers usually face while trying to authenticate using Superjoin.

<AccordionGroup>
  <Accordion title="#1 You don't have access to these permissions.">
    <Frame>
      <img src="https://mintcdn.com/superjoin/ti4mZujLxipbXAga/images/hubspot/not-enough-perms.png?fit=max&auto=format&n=ti4mZujLxipbXAga&q=85&s=e61a477ef6c325d6a3decb9e4d1f4c3f" width="1250" height="692" data-path="images/hubspot/not-enough-perms.png" />
    </Frame>

    <Note>
      If you are have trouble accessing the "Leads" Object from the Sales Hub, navigate to #2 (next FAQ). Continue reading for all other objects.
    </Note>

    ## Solution

    <Steps>
      <Step title="Re-authenticate with HubSpot">
        If you believe that you have the right permissions on your user account to access these Objects, go ahead and click on Re-authenticate with HubSpot.

        #### Follow the next steps if you encounter the same error.

        <Note>
          Only a person with Super Admin access (on HubSpot) can give another user the right permissions.
        </Note>
      </Step>

      <Step title="Go to HubSpot Settings.">
        On a new web browser tab, navigate to your HubSpot account. Make sure to select the same account that you are using in Superjoin. From the topbar (top right), navigate to Settings.
      </Step>

      <Step title="Edit Permissions">
        Under Settings (**Account Management**), select Users & Teams from the left section.

        <Frame>
          <img src="https://mintcdn.com/superjoin/gjRFjFkthepgDSdX/images/hubspot/users-teams.png?fit=max&auto=format&n=gjRFjFkthepgDSdX&q=85&s=5998ae95c96112615a93627118006ea0" width="2600" height="1948" data-path="images/hubspot/users-teams.png" />
        </Frame>

        From the users listed under team, click on **Edit permissions** for the user you are granting permission for.

        <Frame>
          <img src="https://mintcdn.com/superjoin/ti4mZujLxipbXAga/images/hubspot/edit-perms.png?fit=max&auto=format&n=ti4mZujLxipbXAga&q=85&s=d990cfe7c18084e5cf0108799c054e4a" width="409" height="80" data-path="images/hubspot/edit-perms.png" />
        </Frame>
      </Step>

      <Step title="Provide the desired permissions and Save">
        <Frame>
          <img src="https://mintcdn.com/superjoin/ti4mZujLxipbXAga/images/hubspot/permissions.png?fit=max&auto=format&n=ti4mZujLxipbXAga&q=85&s=5ed6b4b57bf7a917b8a1e7553fa80b9f" width="1270" height="1280" data-path="images/hubspot/permissions.png" />
        </Frame>
      </Step>

      <Step title="Re-authenticate your Account">
        Navigate to Sheet where Superjoin is loaded.
        Perform the authentication process again and select the right HubSpot account. You will now be able to access that object.
      </Step>

      <Step title="Contact Support">
        If you are still facing the same issue, reach out to [support@superjoin.ai](mailto:support@superjoin.ai) and we will help you.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="#2 You don't have access to 'Leads' Object (in Sales Hub).">
    <Frame>
      <img src="https://mintcdn.com/superjoin/ti4mZujLxipbXAga/images/hubspot/not-enough-perms.png?fit=max&auto=format&n=ti4mZujLxipbXAga&q=85&s=e61a477ef6c325d6a3decb9e4d1f4c3f" width="1250" height="692" data-path="images/hubspot/not-enough-perms.png" />
    </Frame>

    ## Solution

    <Steps>
      <Step title="Check the HubSpot plan you are in.">
        The Leads object in Superjoin is only available in the Sales Hub Professional and Sales Hub Enterprise plan of HubSpot.
        If you are on one of these paid plans, you can follow the instructions above (#1 FAQ) to obtain the permissions.
      </Step>

      <Step title="Reach Out for Support">
        Not sure what to do next? Reach out to us at [support@superjoin.ai](mailto:support@superjoin.ai). We will respond immediately.
      </Step>
    </Steps>
  </Accordion>

  <Accordion title="#3 You need App Marketplace access permission set to install this app" defaultOpen="true">
    <Frame>
      <img src="https://mintcdn.com/superjoin/YLExbgl86h2tZ50q/images/hubspot/app-marketplace.png?fit=max&auto=format&n=YLExbgl86h2tZ50q&q=85&s=7aa27099d15f207aab06086dde0131f2" width="1970" height="626" data-path="images/hubspot/app-marketplace.png" />
    </Frame>

    ## Solutions

    <Steps>
      <Step title="Go to HubSpot Settings.">
        On a new web browser tab, navigate to your HubSpot account. Make sure to select the same account that you are using in Superjoin. From the topbar (top right), navigate to Settings.
      </Step>

      <Step title="Edit Permissions">
        Under Settings (**Account Management**), select Users & Teams from the left section.

        <Frame>
          <img src="https://mintcdn.com/superjoin/gjRFjFkthepgDSdX/images/hubspot/users-teams.png?fit=max&auto=format&n=gjRFjFkthepgDSdX&q=85&s=5998ae95c96112615a93627118006ea0" width="2600" height="1948" data-path="images/hubspot/users-teams.png" />
        </Frame>

        From the users listed under team, click on **Edit permissions** for the user you are granting permission for.

        <Frame>
          <img src="https://mintcdn.com/superjoin/ti4mZujLxipbXAga/images/hubspot/edit-perms.png?fit=max&auto=format&n=ti4mZujLxipbXAga&q=85&s=d990cfe7c18084e5cf0108799c054e4a" width="409" height="80" data-path="images/hubspot/edit-perms.png" />
        </Frame>
      </Step>

      <Step title="Enable Apps Marketplace settings">
        <Frame>
          <img src="https://mintcdn.com/superjoin/YLExbgl86h2tZ50q/images/hubspot/app-marketplace-perms.png?fit=max&auto=format&n=YLExbgl86h2tZ50q&q=85&s=4924ddcb217f4d2d0bdc1b55e789ccbc" width="1928" height="1290" data-path="images/hubspot/app-marketplace-perms.png" />
        </Frame>

        Under Account -> Settings Access, enable App Marketplace access and save it.
      </Step>

      <Step title="Re-authenticate your Account">
        Navigate to Sheet where Superjoin is loaded.
        Perform the authentication process again and select the right HubSpot account. You will now be able to access the most basic objects.
      </Step>

      <Step title="Contact Support">
        If you are still facing the same issue, reach out to [support@superjoin.ai](mailto:support@superjoin.ai) and we will help you.
      </Step>
    </Steps>
  </Accordion>
</AccordionGroup>