> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superjoin.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Issues while launching Superjoin

> Sorry that you are facing an issue. Let's get it fixed!

<Tabs>
  <Tab id="chrome-extension" title="Chrome Extension">
    <AccordionGroup>
      <Accordion title="Which browsers are compatible with Superjoin?">
        Superjoin requires Chrome or a Chromium-based browser (like Chrome or Edge). It does not work on Safari or Firefox.
      </Accordion>

      <Accordion title="Which Google account should I use to sign in?">
        Always sign in with the Google account connected to your Google Sheets. This ensures seamless integration between Superjoin and your spreadsheets.
      </Accordion>

      <Accordion title="What permissions do I need on my Google Sheet?">
        You must have editor (not view-only) access for Superjoin to work. View-only permissions will not allow Superjoin to function properly.
      </Accordion>

      <Accordion title="Can I switch between AI Assistant and Data Connectors?">
        Yes! You can swap between AI Assistant and Data Connectors at any time from within the sidebar, depending on what you want to accomplish.
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab id="gsheets" title="Google Sheets">
    <AccordionGroup>
      <Accordion title="#1 Superjoin is not appearing under the Extensions in Google Sheets">
        <Frame>
          <img src="https://mintcdn.com/superjoin/szJyd6ScvMAIgJQo/images/commonissue1.svg?fit=max&auto=format&n=szJyd6ScvMAIgJQo&q=85&s=e2cff9937253b0d01ce740cf2c2005d2" width="593" height="395" data-path="images/commonissue1.svg" />
        </Frame>

        ## Solution

        <Steps>
          <Step title="Refresh Your Google Sheet">After installing Superjoin, please refresh the Google Sheet you're working on.</Step>
          <Step title="Check after a 15-second wait">Pause for about 15 seconds, then navigate to the "Extensions" menu. "Superjoin" should be listed there.</Step>
          <Step title="Verify the Google Account">Ensure you're logged into the Google account you used to install Superjoin. Sometimes, being logged into multiple accounts can cause visibility issues.</Step>
          <Step title="Reach Out for Support">If you've tried the above steps and still can't see Superjoin, don't hesitate to contact us at [support@superjoin.ai](mailto:support@superjoin.ai). We will respond immediately.</Step>
        </Steps>
      </Accordion>

      <Accordion title="#2 Superjoin keeps loading but doesn't launch.">
        <Note>
          This issue often arises with Google Workspace when users have multiple Google accounts. If Superjoin is installed on a non-default account, it may not launch properly.
        </Note>

        ## Solution

        <Steps>
          <Step title="Install on Default Account">
            For a seamless experience, consider installing Superjoin on the default Google account associated with your browser.

            <Frame title="Superjoin does not working in non-default accounts.">
              <img src="https://mintcdn.com/superjoin/95T8cmea616drJuC/images/non-default-ac.png?fit=max&auto=format&n=95T8cmea616drJuC&q=85&s=31278abe3e8eb3d9fe808163b15c2414" width="782" height="1334" data-path="images/non-default-ac.png" />
            </Frame>
          </Step>

          <Step title="Use a Dedicated Chrome Profile (For Chrome Users)">Create a new Chrome profile dedicated solely to a single Google account. This ensures no account conflicts when launching Superjoin.</Step>
          <Step title="Incognito Mode as a Workaround">As a temporary solution, launch an incognito window in your browser and access Superjoin. This mode ensures no account conflicts for that session</Step>
          <Step title="Reach Out for Support">If you've tried the above steps and still facing the same issue, don't hesitate to contact us at [support@superjoin.ai](mailto:support@superjoin.ai). We will respond immediately.</Step>
        </Steps>
      </Accordion>

      <Accordion title="#3 Unable to launch Superjoin by clicking Use under the Document Add-Ons in Google Sheets.">
        <Frame>
          <img src="https://mintcdn.com/superjoin/Fj1m3rGY5-lshl-N/images/commonissue3.webp?fit=max&auto=format&n=Fj1m3rGY5-lshl-N&q=85&s=49486b6f1484c299186816f984a866d8" height="10px" data-path="images/commonissue3.webp" />
        </Frame>

        ## Solution

        <Steps>
          <Step title="Refresh Your Google Sheet">After installing Superjoin, please refresh the Google Sheet you're working on.</Step>
          <Step title="Check after a 15-second wait">Pause for about 15 seconds, then navigate to the "Extensions" menu. "Superjoin" should be listed there.</Step>
          <Step title="Launching Superjoin">Once you locate "Superjoin" in the menu, click on it. You should see an option labeled "Launch Superjoin". Select this to start using the add-on.</Step>
          <Step title="Reach Out for Support">If you've tried the above steps and still facing the same issue, don't hesitate to contact us at [support@superjoin.ai](mailto:support@superjoin.ai). We will respond immediately.</Step>
        </Steps>
      </Accordion>

      <Accordion title="#4 Seeing a non-default Google account error">
        <Frame>
          <img src="https://mintcdn.com/superjoin/Fj1m3rGY5-lshl-N/images/commonissue4.png?fit=max&auto=format&n=Fj1m3rGY5-lshl-N&q=85&s=1d783c8f1194dfb99c6496b1b042ed60" width="310" height="679" data-path="images/commonissue4.png" />
        </Frame>

        <Note>
          This issue often arises with Google Workspace when users have multiple Google accounts and you are using a non-default account. If Superjoin is installed on a non-default account, it may not launch properly.
        </Note>

        ## Solution

        <Steps>
          <Step title="Install on Default Account">For a seamless experience, consider installing Superjoin on the default Google account associated with your browser.</Step>
          <Step title="Use a Dedicated Chrome Profile (For Chrome Users)">Create a new Chrome profile dedicated solely to a single Google account. This ensures no account conflicts when launching Superjoin.</Step>
          <Step title="Incognito Mode as a Workaround">As a temporary solution, launch an incognito window in your browser and access Superjoin. This mode ensures no account conflicts for that session</Step>
          <Step title="Reach Out for Support">If you've tried the above steps and still facing the same issue, don't hesitate to contact us at [support@superjoin.ai](mailto:support@superjoin.ai). We will respond immediately.</Step>
        </Steps>
      </Accordion>

      <Accordion title="#5 Schedules are failing frequently with the error `Google Sheet is not in sync`." defaultOpen="true">
        <Frame>
          <img src="https://mintcdn.com/superjoin/YLExbgl86h2tZ50q/images/faqs/issue-signingoogle.png?fit=max&auto=format&n=YLExbgl86h2tZ50q&q=85&s=3254d81bfc49d5e857c124d64aa3f54d" width="666" height="998" data-path="images/faqs/issue-signingoogle.png" />
        </Frame>

        This issue results in your import schedules to fail inconsistently and impacts the liveliness of your sheets. Here's how to fix this:

        ## Solutions

        <Steps>
          <Step title="Launch Superjoin and click on `Help` icon on the top right">
            From the help menu on the top right section, select "Re-authorize with Google".

            <Tip>
              If you have already authenticated earlier, you will not see this in the Help menu.
            </Tip>

            <Frame>
              <img src="https://mintcdn.com/superjoin/YLExbgl86h2tZ50q/images/faqs/resigningoogle-1.png?fit=max&auto=format&n=YLExbgl86h2tZ50q&q=85&s=7c3e1e5ee0d1acee5254248675a800f6" width="694" height="900" data-path="images/faqs/resigningoogle-1.png" />
            </Frame>
          </Step>

          <Step title="Authenticate Superjoin">
            Continue with the sign in process. We will be taking couple of Google Account permissions in order to write to your Google Sheets without interruptions.

            <Frame>
              <img src="https://mintcdn.com/superjoin/YLExbgl86h2tZ50q/images/faqs/resigningoogle-2.png?fit=max&auto=format&n=YLExbgl86h2tZ50q&q=85&s=85801b2fa04cee18c22f61d073213e29" width="2198" height="1146" data-path="images/faqs/resigningoogle-2.png" />
            </Frame>
          </Step>

          <Step title="Reach Out for Support">If you've tried the above steps and still facing the same issue, don't hesitate to contact us at [support@superjoin.ai](mailto:support@superjoin.ai). We will respond immediately.</Step>
        </Steps>
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab id="excel" title="Microsoft Excel">
    <AccordionGroup>
      <Accordion title="Excel Add-in – Admin Approval Guide" defaultOpen="true">
        ## Deploy Superjoin for the Entire Organization

        <Steps>
          <Step title="Sign in to Microsoft 365 Admin Center">
            Go to:

            [https://admin.microsoft.com](https://admin.microsoft.com)

            Log in with a **Global Admin** or **Application Admin** account.
          </Step>

          <Step title="Navigate to Integrated Apps">
            In the left sidebar, click **Settings** → **Integrated apps**, then click **Get apps**.

            <Frame>
              <img src="https://mintcdn.com/superjoin/szJyd6ScvMAIgJQo/images/excel-admin-approval/int-app.png?fit=max&auto=format&n=szJyd6ScvMAIgJQo&q=85&s=a7172e131fb8798347179c254ba62577" width="1999" height="1188" data-path="images/excel-admin-approval/int-app.png" />
            </Frame>
          </Step>

          <Step title="Search for Superjoin">
            In the AppSource search bar, search for **Superjoin** and click the Superjoin listing.

            <Frame>
              <img src="https://mintcdn.com/superjoin/szJyd6ScvMAIgJQo/images/excel-admin-approval/search-bar.png?fit=max&auto=format&n=szJyd6ScvMAIgJQo&q=85&s=fdf089b44228db20f047e571331a33ed" width="1999" height="1257" data-path="images/excel-admin-approval/search-bar.png" />
            </Frame>
          </Step>

          <Step title="Approve and Deploy">
            Click **Get it now**. You will be asked who to deploy this to: **Entire organization** (recommended), **Specific users/groups**, or **Just me**. Choose the appropriate option and click **Deploy**. That's it! Superjoin is now approved and available inside Excel.

            <Frame>
              <img src="https://mintcdn.com/superjoin/szJyd6ScvMAIgJQo/images/excel-admin-approval/deploy.png?fit=max&auto=format&n=szJyd6ScvMAIgJQo&q=85&s=449daf5837865e92a17d0f4451acb3cb" width="1999" height="1222" data-path="images/excel-admin-approval/deploy.png" />
            </Frame>
          </Step>
        </Steps>

        ## What Users Will See

        Once deployed, users can access Superjoin by opening Excel (Web or Desktop), navigating to **Home** → **Add-ins**, and clicking **Superjoin**. No further approval will be required.
      </Accordion>
    </AccordionGroup>
  </Tab>
</Tabs>