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Superjoin’s IP Addresses are (3.6.225.10, 13.205.69.7, 13.204.201.25). Whitelist these IP Addresses in your database and allow TCP/IP connection from this IP in your firewall.
If you’re not hands-on with database management, contacting your IT admin is the best approach
1

Provide the IP

Share Superjoin’s IP addresses (3.6.225.10, 13.205.69.7, 13.204.201.25) with your admin.
2

Request Whitelisting

Ask them to whitelist all three IP Addresses for your database access.
3

Test the Connection

Once whitelisted, connect your database in your Superjoin account to confirm everything is set up correctly.
4

Reach Out for Support

If you’ve tried the above steps and still facing issues, don’t hesitate to contact us at support@superjoin.ai. We will respond immediately.

#2 Whitelist it yourself

If you’re ready to handle this yourself, here’s how you can whitelist IP addresses for MySQL.

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Solutions

1

Login to AWS

Log in to the AWS Management Console.
2

Access Amazon RDS Console

Navigate to DB Instances and select your instance.
3

Edit Security Groups

Choose the security group and edit the inbound rules. Add new rules for the IP Adresses 3.6.225.10, 13.205.69.7, 13.204.201.25 and save.
4

Reach Out for Support

If you’ve tried the above steps and still facing issues, don’t hesitate to contact us at support@superjoin.ai. We will respond immediately.