Frequently faced issues during Salesforce Connect
Solution
Verify your Salesforce Permissions
If you believe that you have the right permissions on your user account to access report, you can verify the access to the report on the Salesforce Dashboard.
Follow the next steps if you encounter the same error.
Log into your Salesforce account
On a new web browser tab, navigate to your Salesforce account. Make sure to select the same account that you are using in Superjoin. Navigate to Reports Tab.
Locate the report you want to access and click on it.
If you are not sure which report to access, you can try the following:
- Switch to
All Reportssections - Check the report name and description
- Contact your Salesforce administrator for help
Try to view the report
Click on the report you were trying to access. In case you get an error, you will have to contact your Salesforce administrator for help.
Contact Support
If you are still facing the same issue, reach out to support@superjoin.ai and we will help you.
Solution
Check the SOQL you are using.
You can refer to the summary of the error message in the error box to understand what the potential issue is.
Use the Error Modal
You can click Show More in the error box to get more details about the error.
Common SOQL Errors
-
Invalid SOQL Query: Your query syntax is incorrect. Check:
- Query structure
- Field names
- Object references
- Aggregations
- Filter conditions
-
Invalid Field Name: The field doesn’t exist in the object. Verify:
- Field spelling
- Field availability
- API name vs. label
-
Invalid Aggregation: Your aggregation is incorrect. Ensure:
- Proper aggregation syntax
- Correct field types
- Valid object relationships
-
Invalid Filter Condition: Your WHERE clause has issues. Check:
- Operator usage
- Value formatting
- Date formats
- Null handling
Reach Out for Support
Not sure what to do next? Reach out to us at support@superjoin.ai. We will respond immediately.
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