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  • Google Sheets
  • Microsoft Excel

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Solution

1

Refresh Your Google Sheet

After installing Superjoin, please refresh the Google Sheet you’re working on.
2

Check after a 15-second wait

Pause for about 15 seconds, then navigate to the “Extensions” menu. “Superjoin” should be listed there.
3

Verify the Google Account

Ensure you’re logged into the Google account you used to install Superjoin. Sometimes, being logged into multiple accounts can cause visibility issues.
4

Reach Out for Support

If you’ve tried the above steps and still can’t see Superjoin, don’t hesitate to contact us at support@superjoin.ai. We will respond immediately.
This issue often arises with Google Workspace when users have multiple Google accounts. If Superjoin is installed on a non-default account, it may not launch properly.

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Solution

1

Install on Default Account

For a seamless experience, consider installing Superjoin on the default Google account associated with your browser.
2

Use a Dedicated Chrome Profile (For Chrome Users)

Create a new Chrome profile dedicated solely to a single Google account. This ensures no account conflicts when launching Superjoin.
3

Incognito Mode as a Workaround

As a temporary solution, launch an incognito window in your browser and access Superjoin. This mode ensures no account conflicts for that session
4

Reach Out for Support

If you’ve tried the above steps and still facing the same issue, don’t hesitate to contact us at support@superjoin.ai. We will respond immediately.

​
Solution

1

Refresh Your Google Sheet

After installing Superjoin, please refresh the Google Sheet you’re working on.
2

Check after a 15-second wait

Pause for about 15 seconds, then navigate to the “Extensions” menu. “Superjoin” should be listed there.
3

Launching Superjoin

Once you locate “Superjoin” in the menu, click on it. You should see an option labeled “Launch Superjoin”. Select this to start using the add-on.
4

Reach Out for Support

If you’ve tried the above steps and still facing the same issue, don’t hesitate to contact us at support@superjoin.ai. We will respond immediately.
This issue often arises with Google Workspace when users have multiple Google accounts and you are using a non-default account. If Superjoin is installed on a non-default account, it may not launch properly.

​
Solution

1

Install on Default Account

For a seamless experience, consider installing Superjoin on the default Google account associated with your browser.
2

Use a Dedicated Chrome Profile (For Chrome Users)

Create a new Chrome profile dedicated solely to a single Google account. This ensures no account conflicts when launching Superjoin.
3

Incognito Mode as a Workaround

As a temporary solution, launch an incognito window in your browser and access Superjoin. This mode ensures no account conflicts for that session
4

Reach Out for Support

If you’ve tried the above steps and still facing the same issue, don’t hesitate to contact us at support@superjoin.ai. We will respond immediately.

#5 Schedules are failing frequently with the error `Google Sheet is not in sync`.

This issue results in your import schedules to fail inconsistently and impacts the liveliness of your sheets. Here’s how to fix this:

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Solutions

1

Launch Superjoin and click on `Help` icon on the top right

From the help menu on the top right section, select “Re-authorize with Google”.
If you have already authenticated earlier, you will not see this in the Help menu.
2

Authenticate Superjoin

Continue with the sign in process. We will be taking couple of Google Account permissions in order to write to your Google Sheets without interruptions.
3

Reach Out for Support

If you’ve tried the above steps and still facing the same issue, don’t hesitate to contact us at support@superjoin.ai. We will respond immediately.