Common Issues
Sorry that you are facing an issue. Let’s get it fixed!
Solution
Refresh Your Google Sheet
Check after a 15-second wait
Verify the Google Account
Reach Out for Support
This issue often arises with Google Workspace when users have multiple Google accounts. If Superjoin is installed on a non-default account, it may not launch properly.
Solutions
Install on Default Account
For a seamless experience, consider installing Superjoin on the default Google account associated with your browser.
![](https://mintlify.s3-us-west-1.amazonaws.com/superjoin/images/non-default-ac.png)
Use a Dedicated Chrome Profile (For Chrome Users)
Incognito Mode as a Workaround
Reach Out for Support
![](https://mintlify.s3-us-west-1.amazonaws.com/superjoin/images/commonissue3.webp)
Solutions
Refresh Your Google Sheet
Check after a 15-second wait
Launching Superjoin
Reach Out for Support
![](https://mintlify.s3-us-west-1.amazonaws.com/superjoin/images/commonissue4.png)
This issue often arises with Google Workspace when users have multiple Google accounts and you are using a non-default account. If Superjoin is installed on a non-default account, it may not launch properly.
Solutions
Install on Default Account
Use a Dedicated Chrome Profile (For Chrome Users)
Incognito Mode as a Workaround
Reach Out for Support
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