After installing Superjoin, please refresh the Google Sheet you’re working on.
2
Check after a 15-second wait
Pause for about 15 seconds, then navigate to the “Extensions” menu. “Superjoin” should be listed there.
3
Verify the Google Account
Ensure you’re logged into the Google account you used to install Superjoin. Sometimes, being logged into multiple accounts can cause visibility issues.
4
Reach Out for Support
If you’ve tried the above steps and still can’t see Superjoin, don’t hesitate to contact us at support@superjoin.ai. We will respond immediately.
#2 Superjoin keeps loading but doesn't launch.
This issue often arises with Google Workspace when users have multiple Google accounts. If Superjoin is installed on a non-default account, it may not launch properly.
After installing Superjoin, please refresh the Google Sheet you’re working on.
2
Check after a 15-second wait
Pause for about 15 seconds, then navigate to the “Extensions” menu. “Superjoin” should be listed there.
3
Launching Superjoin
Once you locate “Superjoin” in the menu, click on it. You should see an option labeled “Launch Superjoin”. Select this to start using the add-on.
4
Reach Out for Support
If you’ve tried the above steps and still facing the same issue, don’t hesitate to contact us at support@superjoin.ai. We will respond immediately.
#4 Seeing a non-default Google account error
This issue often arises with Google Workspace when users have multiple Google accounts and you are using a non-default account. If Superjoin is installed on a non-default account, it may not launch properly.
Launch Superjoin and click on `Help` icon on the top right
From the help menu on the top right section, select “Re-authorize with Google”.
If you have already authenticated earlier, you will not see this in the Help menu.
2
Authenticate Superjoin
Continue with the sign in process. We will be taking couple of Google Account permissions in order to write to your Google Sheets without interruptions.
3
Reach Out for Support
If you’ve tried the above steps and still facing the same issue, don’t hesitate to contact us at support@superjoin.ai. We will respond immediately.
In the left sidebar, click Settings → Integrated apps, then click Get apps.
3
Search for Superjoin
In the AppSource search bar, search for Superjoin and click the Superjoin listing.
4
Approve and Deploy
Click Get it now. You will be asked who to deploy this to: Entire organization (recommended), Specific users/groups, or Just me. Choose the appropriate option and click Deploy. That’s it! Superjoin is now approved and available inside Excel.
Once deployed, users can access Superjoin by opening Excel (Web or Desktop), navigating to Home → Add-ins, and clicking Superjoin. No further approval will be required.
